The department also said it believes that the proposed rules will help improve airlines' on-time performance. airlines guarantee meals or hotel stays when they are at fault for a delay or cancellation, according to the dashboard. The dashboard allows passengers to check an airline’s refund policy and compensation in the event of a flight cancellation or delay. The Transportation Department unveiled an online dashboard designed to improve customer service after widespread flight disruptions last summer.
The announcement comes as part of a push by the Biden administration to improve customer service to airline passengers.
Buttigieg said, however, that the summer travel season is going to "put enormous pressure on the system." He said that preliminary data shows cancellation rates for flights are below 2%. Transportation Secretary Pete Buttigieg joined Biden for the announcement and said the administration has already seen improvements each month so far this year. "These actions are in addition to other progress we’re making to lower costs for American families, holding corporations accountable and growing our economy from the bottom up in the middle out, not just the top down," he said. The administration has also expanded an online dashboard to provide travelers with more transparency on airlines' compensation policies, Biden added. That's all on top of refunding the cost of your ticket." airlines to compensate travelers for "meals, hotels, taxis, rideshares and rebooking fees and cash, miles and, or travel vouchers whenever they're the ones to blame for the cancellation or delay. He said that later this year, his administration will propose a historic new rule that will make it mandatory for all U.S.
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